Important INFO

Payment

1. We accept all major credit/debit cards and e-check, you could directly check online.

2. We also accept Paypal,personal check, money order and bank transfer. If you would like to use these payment methods, please contact us : jsdolls86@gmail.com for instruction.

 Order Processing

1. When we receive full payment, we start to manufacture a totally brand new doll. Usually it will take 2-4 business days for production. All our dolls are made to order, not laying in a warehouse collecting dust in a corner. We give each order the personal attention it deserves.

2. Actual photos confirmation of your doll will be sent to you when it is finished and before we ship it to you. When you confirm that everything is fine, we will ship it to you. If we could not receive the verification from customers in 24 hours after we send actual pictures of finished item to you, we will automatically ship the package.

3. We send tracking number to you when the package is shipped. Shipping services: Economy Shipping, about 15 business days for delivery; Expedited Shipping, about 6 business days for delivery.

Package

Discreet and safe cardboard box package, no print, no picture, nobody will know what is inside of package.

Cancel 

1. All orders could be cancelled in 8 hours after you paid for it. You could contact us for 12hours free cancellation.

2. Cancellation for over 8 hours payment, we will deduct 10% of payment as compensation and the customer will receive 90% refund of the payment. The 90% refund will be returned to the customer by check.

 Return

1. Please inspect the doll as soon as you receive it to verify all parts are included and in new condition. If there is any issue or damage, please email us so we can help you.

2. In the event you must return the doll for replacement or exchange, please make sure the doll is in totally brand new and no-used condition. We refuse to accept return if the doll is used.

3. We could accept return in 14 days after the package is delivered with the doll in totally brand new and no-used condition.

4. The refund for return: customer will receive 90% payment refund check. We will charge 10% restock fee. 

 

Privacy Policy

At JSdolls.com , we are dedicated to protecting your privacy. Any information we collect is that which you voluntarily provide to us. We may collect information such as your name, e-mail address, mailing address, phone number or credit card information when you register as a user on our website, place an order or subscribe to our newsletter. We use this information to personalize and enhance your experience, improve customer service on the website, as a means to contact you if necessary, to tailor loyalty programs, to provide periodic electronic correspondence and to fulfill your orders and process transactions efficiently. We never sell or share your personal information.

Security

We use a secure server to maintain the safety of your personal information. Information that you submit via the website is protected with industry standard SSL encryption technology, designed to protect your personally identifiable information from loss or unauthorized access, disclosure, alteration or destruction.

We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised  uses, access or modifications. Certain areas of our web sites may be password protected. If you are a user of our web sites and have a password, you can help to preserve your privacy by ensuring that you do not share your password with anyone else.

Payments made via our web sites are processed in a secure environment using software provided by Authorize.net.

 Others

We offer free shipping to United States of America. We will charge additional shipping fee for customers from the other countries.

We could ship to United States of America, Finland, UK, Malaysia, Japan, Switzerland, France, Canada and Germany. We could not ship to the other countries.